Booking a place to stay
How do I book?
Find a property, pick your dates and guests. If it shows Instant booking, enter your details and pay online to confirm straight away. Otherwise, send an inquiry and the host will reply with availability and rates.
What is the difference between instant booking and an inquiry?
Instant booking means the property has its rates online, so you can book and pay immediately and receive a booking reference. An inquiry is a free message to the host; nothing is booked or paid until the host replies and you agree the details with them.
Do I need an account to book?
No. You can book or send an inquiry as a guest. Creating an account lets you see all your bookings in one place.
Where can I find my booking?
Go to My bookings. If you are signed in you will see your bookings; otherwise enter your booking reference and the email address you booked with.
Payments and prices
How do I pay?
Online bookings are paid through Pesapal, by card or mobile money. For properties that take inquiries, the host will tell you how they accept payment.
Which currency will I be charged in?
Prices are set in Ugandan shillings (UGX) and online payments are made in UGX. You can switch the display currency at the top of the page; other currencies are shown as an approximate guide only.
Is paying online safe?
Payments are processed by Pesapal. We receive confirmation of your payment but never see or store your full card or mobile money details.
Changes and cancellations
Can I cancel or change my booking?
Each property sets its own cancellation terms, which you can find under Good to know on the property page. To change or cancel, contact us with your booking reference.
How do refunds work?
If you are due a refund under the property’s cancellation terms, it is paid back through Pesapal to the method you paid with. How long it takes to reach you depends on your bank or mobile money provider.
Listing your property
How do I list my property?
Go to List your property, fill in the details and create a free account. Your listing is reviewed before it appears on the site.
Does it cost anything to list?
No, listing your property is free.
How do I accept online bookings?
Add a nightly price to your listing and turn on online booking. Listings without a price can still receive inquiries from guests.
Where do I manage my listings and bookings?
In your host dashboard, where you can see your listings, bookings and earnings and update your account details.
Still have a question? Send us a message and we will help.